Our Reviews

The service was good, and quick. I rate that 5 stars. However, I lowered my overall rating to 3 stars because the service advisors continue to push maintenance services that are not required. Specifically, if the owner's manual suggests a maintenance service of 60,000 miles or 5 years, the service advisors do not need to push that service at 40,000 miles and 2 years. In addition to that, I ask if the service is recommended in the owner's manual, and they don't know.

Came by at the dealership a week a week prior to set up my appointment for my first oil change. It was a very busy day at the dealership and the oil change took over two hours. I would expect that kind of experience if I was a walk up customer, but I had made an appointment well in advance.

When I arrived the service person didn't have a record of my appointment, which had been scheduled earlier in the week. When I left from my service I received a phone call and had to return to the dealership, they kept the wheel lock kit from my vehicle. The previous week I had an issue after my oil change, I left 4 voicemails with various members of the service department and never received a call back. I finally spoke with someone in person to discuss my concerns. Typically pretty happy with Beaty but this was not a good example of customer service.

Danny and his team are the best.

This was one of the best dealership experiences I have ever had! My wife and I had stopped by to look at both Tahoes and Silverados. We were greeted by Kevin Caruso and he showed us all around. We weren’t 100% sure what we were looking for but Keven was extremely patient and showed us a ton of different options. We never once felt pressured and I really appreciated that he included my wife in all the conversations and questions. We still weren’t sure what we wanted to do and told Kevin we needed to think about it more. Again, no pressure, he just gave us a card and said if we had any questions or wanted to drive anything again to give him a call. After coming back to test drive several more vehicles, I narrowed it down to two trucks and Kevin was very helpful the whole time. The afternoon I finally came to sign the paperwork, we were babysitting for a neighbor and had their 4 year old with us. Again, Kevin was amazing! I don’t know that I have ever seen someone so good with kids. He walked me through all my questions and made sure that my wife and I were truly happy when we left! I also want to thank Jesse, the finance manager, and Buddy another salesman who helped us out. Thank you to the entire Beaty team for making this such a great experience! You have earned a customer for life!!!

They worked hard on getting my truck back to me as soon as possible since it was brand new! The only complaint I have and it’s a small one was lack of communication. Customers whose vehicles will be at the shop longer than a few days, in my case over a week, should have updates! I had to call constantly to find out what was going on with my truck!

I came there to get an air filter had no appointments, but they work me in. That was aI came there to get an air filter had no appointments, but they work me in. That was a blessing while I was there is still they wrote me and Scott and changed. All that was a blessing too. Thank you

I arrived at the prescribed time for the first service on my 2024 Colorado Trail Boss...Oil Change and Tyre Rotation...Great Service Writer...the Service Techs took my Truck immediately...very nice waiting area...and best of all...the First Basic Service was No Charge...I picked up my Truck and Drove Away from my Dealership in less than One Hour...I think that's FIVE STAR SERVICE.

Scott in service always takes excellent care of me and my vehicle. Thank you for providing such personal attention and service.

It took 4 hours to oil change & check engine light on.

Sales rep was professional, knowledgeable, helpful, and customer focused. Made the buying experience easy.

Satisfied

Miguel was courteous and professional throughout the buying process. He and the rest of the Beaty Chevrolet team were helpful and at no time were they pushy or aggressive. A+ to the Beaty Bunch!!

Satisfied

Service Advisor Good communication and service.

Beaty Chevrolet exceeded my expectations! I drove to the service center and asked for advice because I received an email from OnStar indicating that I needed immediate attention for an Antilock Braking System issue. I went to Beaty without an appointment and they worked me in and completely resolved the issue without waiting.

Austin Marion did an outstanding job as our salesman! Definitely would recommend him!

Always clean and employees are nice and professional

I called and got an over the phone quote and made an appointment. Went in for my service and was told it would take around 2 hours. Within a 1.5 hours I was back on the road at the quoted price. Great job. I will say did the same with a dealership across town for the same work and was quoted a similar price but before the work was done the price more than doubled. Needless to say I passed on them. Will use Beaty service again.

Great work I trust all my repairs to your dealership

I had running boards installed on my Traverse. They look terrific on the vehicle. They make getting into and out of the van easier for my wife.

Beaty service is always excellent. That's why we buy Chevys.

Always easy in and easy out. Allen and Scott always take great care of us and our vehicles.

Our salesman, Hans Egli, and the service rep. Cory, took very good care of me. They were both attentive to my needs, kindhearted, and considerate and had our Blazer fixed in a timely manner.

The people in the sales and finance departments were excellent. I got the vehicle I really wanted.waiting over an hour and a half for them to prepare and detail my car is ridiculous especially since they didn’t detail it anyway

Scott and Dan was real nice and helpful! Both of them have great customer service! The ladies that take your payment were also nice and helpful!

Oil change

We always have great service at Beaty Chevrolet.

Short and good

The service was excellent.

Had an appointment, dropped off my truck and waited in a very comfortable waiting room. Had a complimentary cup of coffee and watched a basketball game on television. Checked out the showroom Corvette, went back to the ball game and was called out that my truck was ready. Great experience!

I love Beaty Chevrolet

Very good !

The salesman were.very helpful and not pushy,the manager Josh worked very hard to help make my dream car a reality,and I thank him very much,I would highly recommend buying from Beaty Chevrolet

It took almost 3.5 hrs for an oil change and tire rotation. I’ve never had to wait that long. I love coming to Beaty’s in Knoxville but yesterday was the pits!!!

Nice place to do business with.

Buddy was fantastic! Made things so smooth and never pressured or rushed me to do anything. Was very responsive and helpful.

Great service

As always, the service is top notch; very friendly service advisors and personnel. They make you feel like family every time I come for service!

Our salesman was waiting when we arrived and he knew the model we were looking for. He made sure we got the color we wanted when we sounded unsure. The dealership was very clean and nice. Everyone was very friendly and helpful!

Very Professional, informative and friendly.

Great improvements very efficient keep up the good work

Just disappointed. I have to assume the work performed was acceptable. My main concern is charges. $60 to use my credit card is crazy. I work in a bank, and you need to renegotiate your rates if you are paying 3%. You are already charging me $860.96 labor for a condenser and to pile on more fees feels like adding insult to injury. I set the appointment online and asked to use my ($72.00 of Chevy rewards dollars) towards my service. It was NOT deducted from my bill. The other item was when I was shopping for new tires, I told your service writer Robert Huff that Cosco included service of rotating AND balancing. He said (yes) we do too. I confirmed before I purchased the tires from Beaty and yet I was charged $40 for that service. My Tahoe had grease all over it when I picked it up. Steering wheel, shifter, door handle, window and outside on the paint. All just slimed with grease.

Even tho we had a few issues, everyone at the dealership was great. They e3ven brought me in something to eat and drink. I only wish they were closer to my location..

Great

Every step was easy and efficient. It was a pleasure purchasing our new vehicle.

on time. job done

Everything went very well. Everyone was very helpful

So far so good

Scheduled an oil change for my 2024 GMC Sierra. Drop off was easy.

Service was fine but I didn't appreciate being surprised by a 3% surcharge on paying my bill with a credit card. I get a lot of emails from you folks but don't remember one advising that this new "policy" was going into effect. There are a lot of other Chevy dealers and I'll be checking to see if the others have started charging 3% on bills. If not, I'll be switching. Alternatively, you could investigate cheaper credit card processing services, like Square, so you can absorb these smaller fees as a cost of doing business instead of passing them along to unsuspecting customers.

Did a great job thank you

Went in for an oil change

I felt as though they didn’t address my concerns or listen to me. In my request for an appointment I mentioned wanting so use my warranty for my mechanic trip. I never heard a response from them about this. When I dropped my vehicle off for the appointment I again mentioned the warranty and asked if I needed to give them the information. They never said it was an issue. After they called me to tell me that the repair was done they asked to confirm the repairs were all that needed to be done and I told them it was the oil change and the regularly scheduled maintenance under the warranty. They said okay and never said anything else. I showed up to get my car and was handed a bill that said they didn’t accept my warranty. I found this to be a dishonest way to handle the situation and that at some point in the process a discussion should have been had with me, sonI could have chosen another option.

I always leave as a satisfied customer when I bring my vehicle to Beaty.

Prompt and courteous service, all good as usual

Seamless process! This was our third purchase from Buddy Quinn, the salesman and our second one from the dealership.We will most definitely go back for our next purchase in a few years! I would recommend the dealership and most importantly our salesman to anyone! And, Duff- our finance manager was so easy to work with! No nonsense, straight to the point and worked the deal to our benefit.

As usual, all was perfection!

Everything was done correctly and timely. Corey does an excellent job communicating with the customers.

Great service performed by professional employees who have a special art for working on vehicles.

The service that I received on my 2017 Silverado was done quickly and done correctly. The cost was reasonable.

Customer service took great care of my issue with my vehicle.

Everyone there is really nice and great to work with

Cory got me in and out in a timely manner!

Very easy to work with. Best car buying experience I’ve ever had

Everything went very smoothly. Everyone was very kind and helpful.

Came in due to a transmission problem with 2023 GMC 3500 Denali. This was on a Saturday mind you, we live in Alaska and had to leave that Monday. GMC was not shipping the part to fix my transmission due to it’s being a national hold until they figured out the fix. Our only choice was to trade in. Was given a decent trade value for my GMC and was lucky they had one dully that ended up being a perfect fit. We come back home to Clinton for the winters so we will only deal with Beaty for new purchases and services when we are here. I have never been treated as good as I was at any other dealership as I was at Beaty. This is the reason when people buy from Beaty they stay at Beaty, from service to sells and all the miles in between!

Jamie Knight was a pleasure to work with. Great Atmosphere

Didn't have a long wait time for services

Nick was fantastic. He listened to what I wanted and provided it. I feel like he was on top of everything that I was concerned about.

This is our second purchase at Beaty. Each time was a pleasant experience. From the moment we arrived until we drove out, everyone was very friendly and helpful.

Cory is always very nice and tells you the accurate time your car will be ready. And this time was the same.

The waiting room is very nice, free coffee, snacks etc. However it took an hour and a half to get the oil changed. No one notified us the car was finished so no telling how long it had been sitting there when I went looking for it in the parking lot. The oil is over priced and charging $18.00+ for labor on top of the oil seems excessive.

I had an 11:00 oil change and tire rotation appointment on 4/9/25. I arrived 10 minutes early, and my oil change was not completed until 1:50 - that's 3 hours I waited!!!! This is absolutely unacceptable when I had a reserved appointment. If you are overbooking your appointments to the point where it causes this ridiculously long wait time, something must change!

Always propped and informative about the work being done on my vehicle

Fine...I had a better experience the first time I brought my vehicle in for an oil change/service. This is my second oil change and when I went to pay they said I didn't owe them since the first oil change was included with the purchase of the vehicle. I reminded them that I had already done the first oil change and that this was the second. The service tech said he didn't realize that and changed it back to the regular price but then he knocked $15 off the price though. Upon getting the vehicle, I noticed there were grease/oil finger marks on the door handle and on the hood and steering wheel. I cleaned them off but think that is unprofessional. Just had a better experience the first time in.

Absolutely great!!!

Great service and friendly people. Need more options for power in the customer waiting area. I live 45mins away so I work while waiting on my truck.

Very good service. Thank you. One small request, return the gauge screen screen back to where it was.

On time and friendly

Very friendly, answered all my questions

We always get good service at Beaty.

Great people

Scott did a great job as always. Efficient and kept me informed the whole way through.

Robert Huff is great as my Service Advisor.

I had an excellent experience at Beaty Chevrolet yesterday...as is always the case!

M Our saleman was very helpful and speaking with the owner "Stanley" was a pleasure meeting and also most helpful in working out a fair price on our 2023 Corvette trade in. Their service department has been great to work with in the past as well!

Employees very friendly and a pleasure to do business with.

great job very friendly

Austin was easy to deal with, no pressure, etc.

Always excellent

After a terrible experience at Dave Kirk Chevrolet, we brought our vehicle to Beaty Chevrolet. The service manager there, Alan Surgenor was amazing! He ensured that we were informed about our engine replacement and every step along the way. We appreciate his kindness and attention during a difficult and frustrating time. I highly recommend Alan and his team to anyone!

Scott in service is excellent. Fitted me in and service was super fast.

Our Traverse was there for five weeks for a transmission replacement-which seems an inordinate amount of time.

The service I received was great. I knew I was going to have to wait for awhile due what I was having done to my vehicle. I forgot my coupons, but they honored them for me. Only thing I was not told is that if I used a credit card I would have to pay 3% which would have added $30.00 to my bill. As debit card/credit card was compromised I did not have it. They did take the $30.00 off.

All items were completed and car was ready on time

3 hours for an oil change and tire rotation. Appointment at 8:30, did not leave until 11:30

Let me begin by stating I love my truck, and Beaty service has always been fairly reliable. I live in oak ridge and usually wait on service. This past visit was definitely not the norm for me. I'm hoping it was just a fluke. I had an appointment at 8 a.m. for tire sensor replacement X4 and to reset the fuel filter alarm that wasn't reset when it was replaced last service visit. I got there about 7:30 a.m. and didn't get out until 1:30. I asked a couple of times about the delay and got the typical " someone didn't show up" and "sensors weren't in stock" responses. A dealer the size of Beaty running out of tire sensors? Come on, if you're out of sensors now, y'all are gonna really be screwed when the supply chain shuts down (not if but when). I'll keep going back to Beaty, but might take y'all up on the ride home next time which really isn't my preferred option. I did get a reduced labor charge and a free oil change for the delay and I very much appreciate that, but would've much preferred to have not spent 6 hours waiting on a 1 to 2 hour job. I hate to even bring up the poor experience I had this time, because it has definitely not been my experience overall (since 2017). Thanks.

Very prompt, friendly, and took care of everything I needed.

Totally a great appointment and really appreciate the quick completion of the required warranty issue on my vehicle.

Cory my Service Adviser was EXCELLENT - A real ASSET to Beaty Chev-Hang on to that Guy

Courteous and attentive staff.

Beaty service department is constantly trying to sell me services that are either not recommended in the owner's manual, or either way before they are recommended. On this visit, they did NOT recommend tires and alignment despite cords showing on one of my tires. I can't believe they let me drive away with tires and alignment as bad as it was. On the plus, the oil change and rotation were completed quickly.

Very good as always. Scott, did a great job.

Great visit for scheduled service for both of our vehicles. Scott does a terrific job communicating what and when to expect things to be done. And, we even got our vehicles back sooner than he quoted!

Had an appointment at 10am for a oil change. Arrived at 9;45 pulled in got out waited several minutes before helped Corey took my information my spare key fob would not work.so he took it to get a battery . Went to lounge to wait 2 hours goes by still waiting Colby from parts walks by an stops to chat. realized how long I had been waiting and went to check on my car and can back an told me he was getting me moved up in line. It took a parts employe to help instead of the service advisor. Special shout out to Colby from parts for his help. Why give appointments

Always terrific people

Was good overall,

Provided guidance and then completed the job on time.

Always a great experience with anything we do or have done at Beaty. Only thing is I wish the service advisor guys were better about returning calls when you have to leave a message.

Appreciate the effort of getting our Tahoe in, battery totally dead. Robert was very helpful

I purchased my truck from Beaty and have been very satisfied with the service provided.

It says my tires were rotated and they were not rotated

My first day there wasn’t great . Trying to get the military discount wasn’t working , took almost 1 hour and 30 minutes and still didn’t work in the system. We left without buying anything that day . Came back the next day , military discount program still didn’t work for me. Dealership finally gave me a discount . I think they should have given me a discount the first day , i wasn’t going back for that fact but my wife liked the Blazer. I think you guys should work with customers when the discounts don’t go through. I am happy with my Blazer and loved talking with the finance guy Duffy.

Service was quick and easy price was what was quoted and I was pleased

I've always had great luck with Beaty.... Today was my first major repair with them & it was different. Corey was great like normal but Allen went above and beyond to describe the repair details vs. the warranty issues I created. They were very fair & helpful through the whole process but Allen's assistance specifically was outstanding!

My wife was there on the 10th she said the guy behind the counter was very rude and gave her attitude towards her about getting the oil change done on our chevy Silverado trailboss the person we usually deal with is Cory we've always like him but he wasn't there this pass Saturday I've done business with beaty alot they worked on my vette,chevy malibu,truck so I was shocked to here bout how my wife was treated so I told my wife we won't be doing business with them anymore if I could give negative stars I would

Corey Kennard my svc rep is always a pleasure to work with.

Tristan in service is very helpful and gets things done in a timely manner.

I had 4 items needing repair only 2 were resolved.

Hassle free no pressure and courteous staff

Did a drop off for a headlight and 2 fog lights installed on a Thursday and picked up Friday afternoon and the quote was right in the range of what I was told.

Scott was very nice and followed my problem from beginning to end providing updates and fit me in before my trip to make sure my car was at it’s best on the road

They are really good people working there my salesman,finance manager and the sales manager . No high pressure just a pleasant experience and I have seen some dealerships I will never step foot in again. I will continue to do business there and highly recommend Beaty Chevrolet!!!

I appreciate the care and expertise provided by the service department at Beaty Chevrolet (Knoxville, TN). In particular, Robert Huff is excellent! He has taken care of my Corvettes since moving to the area in 2016. He has earned my unqualified trust, and I know he will always provide a personable and caring approach to any of the servicing needs of my Corvette.

On time and done quickly.

I met with service manager Allen Surgeonor about an issue I was having with my AC. He was understanding and listened to my issue, assured my wife and I he would follow the vehicle through the process and assured me it would be fixed. I appreciate his attention to detail and keeping me informed during the repair process.

Forgot my oil change, but got it done after i picked it up. Manager arranged for it.

Service is always quick and efficient.

Up until our last service appointment we have been pleased with every aspect of Beaty Chevrolet. However, our last service appointment for a simple oil change took more than two hours to complete. This is unacceptable. We were told they overbooked appointments for this particular day but offered no apologies or empathy for our extended wait. We will continue to use Beaty Chevrolet service, but certainly hope this situation doesn't happen again.

I was able to get my truck into the shop in a very timely manner. All employees at Beaty's Chev. were very nice and answered all my questions. Repairs were made within two hours, which was very reasonably. Excellent relations.

Scott in service was excellent! He was friendly, explained what was to be done to my car since it was due a higher level of service due to the mileage and the cost for the service. Time of service was good.

On schedule and good job.

Great experience! Everyone was friendly and helpful and made the process smooth

Sadly I won’t be back for my oil changes. I instantly felt like I was bothering your employees. Had an appointment at 10:00 am. Finally had to ask about my car at 12:00 to he told they just started it. Finally finished at 12:30. I think 2 1/2 hours with an appointment is excessive. This is not the first time this has happened. I love my car and because of that I always take it to the dealer for all my services. But I will no longer take it there for my oil changes or preventative maintenance.

Not very much information provided when booking a 'maintenance' appointment. Does not read intake paperwork very well as he called my husband at work when it clearly stated to call an alternate number.

My husband called 6 times and left messages for Robert Huff and Allen the service manager. We were trying to figure out how long they would have my car. No one returned our calls until Thursday morning when it was ready to be picked up.

Good

I arrived at 7:30 in the morning to drop my car off. I needed a ride to work. Within 5 minutes, I was on my way back to work. The driver was such a pleasant man. They texted me when the car was done. I was dropped off by a coworker to pick up my car. It was ready and the ladies that checked me out were professional and polite. All around - great experience.

Wait was way too long for a simple oil change & tire rotation. Scheduled for 10:30 AM ...arrived in advance...checking out at 12:25 PM

Mirror on drivers side replacement went great and no more shaking or blurring/ also the extra wiring I requested was a fantastic job.

Best experience I ever had buying a car.

My car was leaking oil. Robert was able to quickly schedule me and they found the faulty oil filter and replaced it. It is nice to have the same human to actually talk to!

Always the best

You did ok you rotated the tires but you failed to check and correct the tire pressure

No appointment and once again these guys showed me why they are the best. Thanks for working us in and going above and beyond

Absolutely the best in the business

faster than i expected

Everyone was very friendly/comfortable waiting area/I like the detailed paperwork explaining all that was done and checked.

Friendly employees, nice waiting area. Will keep you undated on your service needs.

Called Robert Huff, service advisor, and he is professional, attentive and provided me with the best time to have my Yukon tires repaired. Robert also helped me try to install my center wheel caps on my Corvette. He is a great representative of Beaty.

Smutty was very helpful and accommodating and I was not an easy customer. I work in the automotive field.

I had an appointment at 11:00 on June 9th for an oil change and tire rotation. I arrived early at 10:40, they took the car in and I didn't leave until 1:30ish. also the tech. when getting out my wheel lock lug nut placed a greasy hand print on my passenger seat. The only saving grace was a salesman offered me a soda. Thank you for that at least.

Ronnie Dillenger was extremely helpful. Made sure our vehicle was serviced and completed in a timely manner.

Quick and friendly service.

With everything I had done to my truck I knew it would take a few hours and I needed to wait. Other than the internet/computer problem, it was about as I expected.

Allen S. and the rest of the folks at Beaty Chevrolet went above and beyond to help us with our son's 2019 Silverado. We live outside the Knoxville area now but originally bought the truck at Beaty. Therefore, when it had service issues, we took it to the Chevrolet dealership near us first. That was a disaster. That particular service department told us the truck needed a new transmission, front differential, and extensive work to fix the air conditioner. In addition, that dealership told us none of that was covered under our warranty/wrap policy. The repairs were quoted totaling more than $17K. After calling the insurance company directly, we found out that was not only not true, that dealership had not reached out to them. They recommended having the truck towed to Beaty. When the truck was on its way to Knoxville, I reached out to Allen S., the service manager at Beaty. He took a great deal of time with me to walk me through the process they were going to take for a diagnostic and recommendation. Even prior to working with the warranty/wrap policy company, he let us know the maximum out of pocket would be $9K for the same repairs. In the end, we ended up paying approximately $2.3K for all repairs and some maintenance completed that was due anyway. I could not be more pleased at the time and attention Allen and Beaty Chevrolet took with our repairs. They went above and beyond. They operated with a high level of integrity. I would certainly recommend this service department for your vehicle needs.

Tristan made sure I was completely satisfied.

Seth and Zachary did a super job helping us.

We came by early in the morning and a salesman came out to help us. I was unsure what I wanted and said I just wanted to look. He followed us all over the lot telling us he’s not your typical “Car Salesman” but non stop talked about extend warranty! We decided to take a test drive my husband was driving and we couldn’t even talk about the car because he wouldn’t stop talking… if it wasn’t his personal life it was more extend warranty (the same story.. again) I told my husband I didn’t like the car and just go back. Needless to say we left. We looked all day and I just wanted to drive that car myself but I couldn’t spend anymore time with that salesman. We went back and found Roger and explained what had happened, he apologized and I was able to test drive and bought the car. I think sometimes the best salesmen talk less and listen more… Roger talked but he also listened and really heard me. Roger is NOT A SALESMAN…he’s just a normal everyday guy who listened.

You have to make an appointment to do an oil change and even when you do that, the amount of time is excessive.

Loved the experience and the car! Thanks for such a great experience and a team that feeds well off of each other

Corey was very professional and an asset to your company, Beaty Chevrolet. If I need any servicing on my car, I would definitely take my car to Corey.

Very nice experience salesman was great

The Service Department exceeded my expectations by calling me as soon as the part came in and they worked me in that same afternoon to install the part.

N/A

Very helpful!

Friendly staff. Truck sat outside after service for over 30 minutes. Finally went to service department and asked, and truck was finished, just sitting there.

Good

Excellent service

With an appointment it took two and a half hours for an oil change and lube and tire rotation. That’s just not acceptable. I can remember when it took thirty minutes without an appointment.

This is my 2nd truck buying from y'all and you've been awesome.

Scott was so kind and helpful. He was able to explain everything going on and assured me they would find the issue.

No complaints, friendly workers and great service

Tristan helped me from start to finish and kept me updated the whole time. He was wonderful!

On time for my appointment, nice small talk with 2 of the service writers. Found out there was a recall for the injector mapping that we added to the oil change and tire rotation. Waited about an hour and forty-five minutes and everything thing was done. Nice

Excellent service

I have taken my two chevy trucks to Beaty Chevrolet for many years, and yesterday 6/30 I took my 3500 Silverado HD for oil/filter, tire rotation and transfer case service which they completed. After arriving to my house, I checked my truck for a right rear hub oil leak that was discovered during the tire rotation requested and found that the rear gate has been dented during the service at the Betty chevy dealer. I washed the truck on Sunday before taking it to be service and there was not a dent on the rear gate. Also, the service person did a car check beforehand and did not find any dents on the truck. Beaty Chevrolet dealer is not an honest business. Their mechanics should have reported the incident. Also. I found a hub cap that was dented too. I am a very unsatisfied customer with this car dealer. I can be contacted to show the damage done.

Work done well as promised. The Service Department was busy, so it took a bit of time.

I felt that the selection was excellent and that the establishment was well-kept. The staff was all very friendly and multiple different individuals checked on us throughout the process. I felt as though our salesman, Corey, did a great job in getting us to the finish line, but the overall time that we spent in the dealership once we decided to move forward was abnormally long. Overall, I am happy with our experience and the car we purchased. I would recommend this dealership to my friends and family!

I had a great experience. Friendly and helpful.

Corey in service knew exactly what to do and said he would take care of the issues with my Blazer.

Friendly and completed work on time.

clean waiting area and friendly employees

Great Service. Amazing personnel. Timely manner.

Waited 3 hours for service. Was a long day.

Timely and accurate, professional. Oil, filter with tire rotation. As always extremely pleased with my service writer Robert Huff

Smooth transaction, was able to work details prior to meeting for the sale.

Corey was excellent. He kept me informed every step of the way.

Dealership couldn't complete the job that day so they provided a rental truck for us. We were impressed

4 hour for oil change

I can't believe I got charged $220 for them to tell me nothing was wrong. I anticipated a diagnosis fee, but gah, that's crazy.

Cory at Beatys always takes care of anything we’ve needed , tires , wheels , repairs on our Company Trucks . He’s very respectful and informative really appreciate him …

Corey took very good care of me and my car. Everyone was friendly and frequently checked in with me to see if I needed anything.

3 1/2 hours seems long for new tires and alignment, but is what i was told

It was an enjoyable time.The atmosphere is pleasant. I got half the newspaper read before being called to pick up my car.

I have traded with you all for 20 years everything went good

Overall excellent experience. Roger Williams was very helpful and and attentive to my thoughts and needs.

Vehicle was repaired very quickly!!

Dropped truck off and got the oil changed

Nick, the salesman, was great — very helpful and professional throughout the whole process. The dealership itself was nice, clean, and welcoming. The entire process was fast and easy, which I really appreciated. The finance guy was awesome too — he explained everything clearly and made the paperwork quick and simple. Overall, it was a great experience!

On time and quick

Everyone was very nice and very professional

Helpful,not pushy,friendly, no nonsense sales people, or at least the two I dealt wish. Best experience I've ever had buying a vehicle. Thanks to Ronnie Dillanger and Nick Oslonian.

Beaty Chevrolet has been our go to place to buy cars and service our vehicles. They are always very accommodating, personable and courteous.

Excellent service.

First oil change and tire rotation for our Tahoe. I was in and out in less than 40 minutes.

Visited months ago and was impressed with the help offered by Buddy Quinn. When I returned Monday, he was again the first to approach me to help. You had the vehicle in stock I was looking for and the no haggle price made the deal work. All the paperwork was easily handled with no pressure for add-ons! A very good experience!

It was a stress free experience, I felt I was well informed about what I was purchasing. Finance department was very helpful in making sure to explain in detail what we were expecting. Lastly, the overall atmosphere of Beaty is that of joy! Thank you

Wonderful purchasing experience. My salesman, "Smitty" was great and made everything easy.

My truck was in for service and they started working on it right away. They had it finished in an hour!

Nice staff

Nick was helpful in the purchase of my new vehicle.

Great sales people and financial advisers was the best one I have every had in buying a vehicle just wish the price was cheaper but don’t we all wish that

Came in for a oil, change and tire rotation they found something else wrong. It was under warranty and was taken care of.

Service was completed as I waited . Took no longer than expected.

We had a great experience at Beatty Chevrolet! Everyone we talked to was friendly & helpful. Our salesman,Buddy Quinn,couldn’t have been more helpful & patient. We were going back and forth between two different vehicles & he was so kind showing us all the features on the both & waited patiently for us to talk it over. If I ever need another vehicle I would definitely go back to Beattys & ask for Buddy.

Overall, I had a good experience. Zach and the sales team were low pressure and very helpful throughout the buying process. I would consider purchasing from here again.

Great

My experience was somewhat unique, because I am an out-of-state buyer (from Florida). Kevin Smith helped me at every step in the process and made things go very smoothly. I imagine that you don't get too many buyers in my situation, but I was highly pleased with the results and would certainly recommend your dealership to anyone else in the market for a new car. Thank you!

Always courteous friendly staff. I feel like my vehicle is well taken care of.

Very professional staff , completed task in decent time, nice lobby to wait( love the coffee and snacks) !! Overall A+

Showed up at appointment time, was told no wait for oil change. Waited 2 hours in showroom.

Great experience. Friendly staff

Scheduling fine, drop off at service fine, time for service fine, checkout and payment not so good. I was asked to pay a 3% surcharge for using a credit card. No one discussed with me at scheduling or at service drop off. The first sign I saw posted was at the checkout. Beaty had stopped accepting American Express several years ago. I accepted and got another credit card. The 3% surcharge was a shock. I have been serving my vehicles at Beaty since 1999 and I have had well over 100 service visits. I did not feel it was fair to have the surcharge without notification. I asked to speak with to the service manager and had to wait some time. After discussing with the service manager, he told me there was nothing he could do to adjust since it was an automated fee charged in the ticket system. He added that they had to charge the 3% because it had cost Beaty over $500,000 last year allowing customers to use credit cards. Since the fee could not be waived I asked that the total amount of the service be discounted 3%. After looking over the ticket he did discount the shop materials by 3% of the total service.The amount was $9.65. My problem is there was no mention of a surcharge before the fact. If there had been i could have decided to pay the fee, pay cash or go elsewhere. Losing a 100 plus visit service customer did not seem to be a priority for Beaty.

Tristan was very knowledgeable and did a great job of keeping me informed on the progress of my repairs

When you have a salesperson that already know you and your family it's makes it easier to purchase a vehicle.

I have known Jamie Knight for most of my life and I've known him to always be a fair and honest person. My wife and I decided to get a smaller vehicle with better gas mileage. If I was going to buy another vehicle I wanted to purchase it from Jamie. Jamie and the others at Beaty Chevrolet were very knowledgeable and professional. We were not pressured into making a purchase but was made aware of our options. Our experience was nothing but incredible and if we decide to purchase another vehicle, it will be from Beaty Chevrolet.

Truck arrived for 3pm appointment at 2.45. It sat around until 4.45pm when BEATY finally took back to complete oil, tires and simple DFI E.C.M re program for fuel flow rate. Glad to get it done and I LOVE Beaty and my Advisor Scott is absolutely THE BEST..... but truck sitting around for 2 hours while I drink coffee and wait PRIOR to it being even started at 4.45pm is ridiculous Need a separate OIL change bay and tech bc no one wants to wait 2.5 hours for oil. Thanks for the DFI reprogram and software update. The ENTIRE truck was finished in 45 minutes from 4.45 - 5.30. Oil change times need repairing. Again I LIKE Beaty service and advisors but service times need help!!!

Love this place considering what it is!

Jamie Knight was great to work with. The whole process went exactly like I hoped it would. I’ll be back

We had some confusion with my warranty, but Alan stopped what he was doing and helped fix the issue. Great customer service.

Everyone has been wonderful! The smoothest and most respectful auto purchase I've ever had.

Good didn’t have any problems just scheduling my service but now I have a service guy to call

Scott in the service department was most helpful and courteous to my request for replacement tires on our Corvette, would highly recommend Beaty Cheverolet.

We worked with Dalton (sales) and Joe (finance) to buy a new truck. It was genuinely a wonderful experience. We had our son with us and were worried wed be there all night but they were respectful of our time, genuinely helpful, professional, and polite.

My daughter had a dead battery when she left work for lunch. It really calms a Dad's nerves when he can count on a place like Beaty Chevrolet to take care of his family when they need it. Scott was very helpful as always and the Techs did a thorough and efficient job. Thank you.

Excellence in Customer service. Everyone greeted me with a warm smile and helpful guidance.

Cory at Beaty Chevrolet always takes care of whatever we need for our Vehicles very respectful..

Robert was very helpful. I needed to get in because my tire was going flat, he got me in, got it fixed, and got on my way. Always happy with Beaty.

As always the service was excellent and everyone is friendly and treat you like fsmilyn

I feel like they should of told me that rotating my tires was going to knock out all of my tire sensors I feel like they should of matched the price that Walmart gave me

Service was quick

Scott Anderson is very professional and courteous. He is always able to help and it is very appreciated

N/A

Refused to help and was caught lying on multiple occasions. Not a pleasant experience. Attempted to charge me for labor when my truck was parked on the lot and zero labor had occurred. The only solution provided was to hide the symptoms of poor performance and sell my vehicle to someone else.

Good customer service

Awesome from start to finish.. Much better experience with Beaty Chevrolet instead of West Chevrolet. Tristan was was great. Thank you

Very nice and helpful

Received me on time, finished under the estimated time. The only negative was the oil smear on the door handle. Someone forgot to clean their hands I suppose.

Everyone at Beaty was great. They were super nice and super fast! It was a real pleasure!

Corey has always taken great care of me during the service visits

Took truck in on time and was done 1 1/2 hours.

They were so nice they take me to work and come back to get me.

I went in knowing exactly what I wanted and my needs were met.

on time work done

Almost 2 and 1/2 hours wait time for an oil change which was scheduled with an appointment.

Great service thank you 👍

Quick and easy!

Collision Shop took great care of my Silverado.

Everyone at your dealership are always helpful and so nice. Corey is great as is Roger Williams in the sales dept. It didn’t take long at all for my oil change and tire rotation

Excellent sales person, finance person and manager...all professional, efficient, and personable. The car was delivered to me with tire pressures of 35 lbs, 36 lbs, 37 lbs and 38 lbs. I quickly received a notification from Onstar that my tire pressures were low and that they should all be 42 lbs. Discovered that these 21 inch tires take a huge amount of air!

No pressure, and all expectations met.

Had an issue with updating my 2024 Colorado as a default icon apparently occurred during my update period. Without an appointment my service writer worked and within an hour my problem was resolved.

Got me out in the most timely manner!

Good job

Everyone is pleasant and helpful! I love that your entire team asks if they can do anything to help you. The service people addressed my questions and put my mind at ease. I love doing business there and even though it is across town, it is worth the drive!

A very pleasant experience everyone we dealt with made the entire experience enjoyable.

Every thing went well, found the problem and got it fixed

Scheduling service is a disaster and a test of your patience. No one answers the phone, no one returns voicemails that are left and the service manager, Allan, will not answer texts after giving me his personal number. I have to attempt to schedule service 5 or 6 ways before I get an appointment. Something has to change. The actual service is fine, you just can't get an appointment day/time without said 5 or 6 attempts. The average person is just going to move on to another dealership for service. I bought at Beaty and want to do my maintenance at Beaty but they make is VERY difficult for the customer. On a positive note, my service advisor this last time was awesome, and the work done (just an oil change on my C8 corvette) was great as well. You guys HAVE to fix the scheduling problem. Why can't a designated person just answer and book service appointments? Everyone at the dealership knows that it is a problem, why not fix it? Allan and your current process is not your solution. Although you many be booked up even with the broken system, what kind of money are you leaving on the table in opportunity $$$$? Please fix the service scheduling problem. I am trying to stay with you guys because I bought a C8 Corvette and Infinity QX80 from your dealership. You have to make it easier for the customer. Please call with any questions. Travis T. Foreman 312-533-9822 Cell

I took my car to have the breaks checked in May. My brakes were making a horrible screeching sound, and after they had my car for a week the solution was to slam on my breaks to "burn rust off" that was causing the noise. My suburban that is 2 years old.... THEN when I took my car in to see why my car was leaking oil on Sept. 8th, they not only figured out that problem but then told me I needed my brake pads changed and the rotator resurfaced, a belt changed and a couple of other things which I have since learned that some of those things need to be fixed because of the damage from the pads not being replaced. I have been made to believe that because I'm a female bringing my car in that I don't know what I'm talking about when I say something is wrong. I hate using this dealership and I tell everyone that I know, I will NEVER buy a car from Beaty Chevrolet again.

I couldn’t ask for a better salesman. Everyone was exceptionally helpful & pleasant.

Excellent

Went as expected. Coffee was good and hot while we waited.

Though my truck was fine at the end as I'm told, I came in for a diagnostic at 8 a.m. The truck was returned to me at 10:45 a.m. after I'd sat waiting (it was parked out front since 9 a.m.). I was told they couldn't replicate the issue. I drove around, came back, and they listened to the issue. I'm told it was nothing. The service manager was kind, but the wait and the experience of being talked to like a degenerate by a different service manager was less than optimal. Then having to return later anyway.

No major issues. Transaction went well

My experience was excellent. Everyone I interacted with was courteous, professional, and very helpful. The service was completed quickly and efficiently, and I appreciated how smoothly the entire process went. I’ll definitely be returning for future service needs.

The service on my Tahoe was done well, but overall this was a very unpleasant experience. I had a 10:00 a.m. appointment and arrived early at 9:45 a.m., handed over my keys, yet my car was not ready until around 1:00 p.m. An oil change and tire rotation should not take three hours, and I find this unacceptable. I work six to seven days a week and have very limited free time. Just as I respected your time by arriving early for my appointment, I do not feel my time was respected in return. This was extremely frustrating and makes me hesitant to schedule service with you again. I simply cannot afford to spend three hours waiting for a basic service.

Buddy Quinn was great and I am very pleased with everything. I was in and out of the dealership within 2 hours after trading my car for what I wanted.

EVERYTHING WENT GOOD

It was good

Fantastic transaction due to Ronnie Dillinger, my 5th thru him!

Great and prompt service !

The staff was courteous and kept me informed on progress of the service.

One month to install roof reinforcements that was probably a two day job. This was after the parts were in stock. No communication on status, every time I asked I was told they had to check with the body shop. No response. Then apparently they incorrectly installed some rivets and had to repair that damage I was never offered a loaner vehicle. I did ask after 2 weeks and never got a response A month was a pretty unreasonable amount of time to be without any transportation. I don’t know how a normal customer would be able to deal with that

This is the second time I have followed up with Beaty Chevrolet for a routine maintenance appointment and black greasy handprints have gotten on the interior headliner on my driver side. Having a beige headliner and color tone inside of my car makes all of these things even more increasingly noticeable even after detailing “cleaned all of it up.” This is something that shouldn’t happen at all especially after I spent $80.00 on an oil change and waited over 3 hours to have it completed and my car “detailed” to remove the grease spots that are still visible. I am not impressed with the service I have received because of this.

The service was done but some of the techs treat and act you’re an idiot. The overall service had went downhill consistently in the last 3 years. The only reason I’m still giving them a shot is because of a select few people that work there. This is not the only place I get service because of travel and schedule but they also treat customers differently when they don’t use them for a while and have even commented to us that we haven’t had our vehicle serviced in over a year. FYI we have had all our vehicles serviced when it was time and have all records. Not all times was there that is what I think the attitude is really about. When I find another place to go to I will be forgetting about Beaty even though a handful that works there are trying.

It was nice meeting Alan(Service MGR) to get things in order..

The shop was able to get my wife's vehicle in for some routine maintenance on a day I was already off from work. Everyone had a smile on that day and took care of our vehicle needs. Thank you Beaty Chevrolet for being a place where many in my family have shopped, purchased, and kept coming back.

Robert H was great to work with!

Called to schedule an oil change, the dealership said 2 weeks out. Person on the phone gave me the date of September 18 and asked if that was okay, I said no as I work that day. I asked if there was anything available on the 19th, and was asked what time. I asked for 0800 on the 19th and was told okay! On September 17th, I received a confirmation text stating that my appointment was on the 18th at 0800. I called to find out what was going on as I had scheduled the 19th at 0800. Washington told that my appointment was on the 18th and that there were no openings for the 19th, she was sorry. I said I would make arrangements. Brought my car in on the 18th at 0800, only to be told I did not have an appointment scheduled!!! I got upset, and the service advisor, Scott, said not to worry they would go ahead and take care of my car. Very disappointed! I’m thankful my car got serviced but very disappointed in the way it came about.

I arrived on time for my one o'clock appointment, and was out of there before two! Had an oil change and tire rotation for our 1019 Equinox. Fast & efficient!

Left the vehicle over night to be first in and didn't get it back until 2:00.

Everything good except the long wait

All was good. Cory is always nice to work with.

Always professional and concern for the customer.

I was taken care of and Scott Atkinson did a nice job

Ronnie Dillinger made this so easy, I came in and he spent time helping me order the truck I wanted. The purchasing process was easy, I came in and signed papers, took 30 minutes

Great experience, nice and helpful staff.

Beaty Chevrolet took care of my service needs in a

I brought my vehicle in for an oil change, tire rotation, recall repair and to fix the camera system. The cameras work 1 time and have not worked since. I left a message with the service manager Tuesday September 23 and have still not heard back.

Sales person was rude. Ripped the contract up in my face so I walked out. He chased me out to the parking lot and then got me to where I needed to be on the truck. Also, the receptionist is incredibly rude every time I call. She answers the phone like I’m bothering her or something. Truthfully, I wish I had just bought the truck at a different dealership. The finance manager told me he had to pull some strings to get me approved. Well I looked through the paperwork and it looks like I was approved in several places for a much lower interest rate. He made it seem like the only place I could get approved was Chase. Like I said, these people are a little sneaky and rude often. I should have just walked away when that salesperson ripped up my contract and acted like a little kid throwing a fit.

Excellent service !

Service was fast & easy out in about 1hour.

2nd Major issue from 2024 NEW Colorado 1st was JULY 2024 - Rear main oil seal leaking replaced faulty seals and gaskets to stop leak, 2nd main issue was October 2025 - Power steering lights and check engine lights came on only to be solved by "reprogramming serial date gateway module" maybe potential software conflicts with other modules or losing connection to front camera. Both issues were SOLVED and truck was turned around QUICKLY by Scott Atkinson service advisor. Scott did a great job with clear communications and getting his team to solve these issues and provide a rental. Customer love clear communication to stay informed and Scott Atkinson EXCELLS at customer service skills which promote success with clients. My outlook on trucks and Beaty would be altered bc of the overall success of the frontline team at BEATY CHEVY and the way they treat clients from point of sale through service process of solving problems. BEATY CHEVY is BETTER for having Scott Atkinson on the front lines

Excellent as always.

Happy with quick service and repair

I always use Robert Huff as my service advisor and he knows to get Robbie Smith to do all my work. I am highly satisfied with both.

Communication was terrible. The service manager blamed the service employee for not returning phone calls when I left messages on the managers voicemail. My truck was there for 2 months for a warranty fix and I had to call every time to get information. Never received a call letting me know what was going on. The service manager tried to up charge me when it was supposed to be covered under warranty, minus the deductible. I had to call the claims company to figure out why I was being charged almost $9,000 for a transmission. Turns out Beaty submitted a quote more than double to the insurance company than what the insurance company said it would cost to replace. After I called, the service manager mysteriously found a way to cover all of the cost, minus the deductible, which is correct. Shady deals like this is why no one trusts dealership service departments.

Scott got me setup, diagnosed and repaired quickly as always. They even worked in my oil change for me as it was due in the next 50 or so miles.

I received great service from my service writer Tristan. I had several questions about my New Corvette and he knew them off the top of his head and gave my some good pointers to take care of it in the future. He even voluntarily reviewed my history to make sure everything was up to date to ensure my warranty will be there should I ever need it. Treated me like a valued customer, not just another customer. Nice experience overall. I see why my friends recommended Beaty Chevrolet over the others in the area. I'll happily do the same.

Great people. The best place to buy cars. They’re nice and friendly and honest. Cody in service is great at his job. The best. Carol Davis

Great job.

They said they done things that they did not do

Good service

Verry professional team members

Beaty Chevrolet has always serviced our vehicles. In the past even with an appointment time we would have to wait sometimes up to 3 hours for an oil change. On 10/20 my appointment was at 8:30 for oil change & tire rotation. At 9:30 my car was ready. Thank you Beaty Service Department for your quick attention to caring for my car!

I love that Beaty Chevrolet puts the customer first and treats them like family. I wouldn’t let anyone else ever touch my car except Beaty Chevrolet.

Everything went great everyone was very nice and professional.

I got there early but you took care of me right away. The waiting room was comfortable and I was greeted by several people. Very pleasant experience

Absolutely terrible. Worst customer service I've ever experienced. Nobody answers the phone or returns calls. A simple task took 3 weeks, and they lied to me about my warranty coverage and did not compensate me. Beauty Chevrolet is a bunch of thieves and y do not do honest business. If anybody online ever reads this please for the love of everything do not do business with these people. When my warranty expires (which doesn't even serve a real purpose because bumper to bumper does not cover everything and you still have to pay a deductible) I will never set foot on that parking lot again. Save yourself the headache, time, and money. Go anywhere else for a vehicle other than beauty Chevrolet.

I brought the vehicle in to have the brakes checked. Scott, the service manager, determined that the problem was due to a faulty brake vacuum pump. GM had a 10-year 150,000-mile recall on this problem. Beaty replaced the brake vacuum pump under warranty. I bought the vehicle new from Beaty in late 2016 and only have 38K miles on it, so I was very happy with the outcome. Scot handled the matter professionally and kept me informed during the repair process. Thanks Scot and thanks Beaty Chevrolet (and GM).

Scott was a most excellent Service Advisor!

Work completed quickly and within the estimated time.

Corey managed my 15K Service and sunroof seal repair timely and professional.

I dropped my truck off for an oil change and told them one of the tire sensors was not working and asked them to look at it. When I picked truck up none of the sensors were working. Coincident? Not sure. Hard to imagine the other three went out at the same time. As far as the oil change it was the quickest one I've ever had there.

Easy to get in and out with know problems it was great

Great Salesman Chuck P. Clean up crew not so good left tire dressing all over SUV . I had to wash it when I got it home

It took almost 5 hrs for an oil and the installation of 4 tires, and I had an appointment. Invoice was incorrect also, so the dealer is having to mail a check for the difference. After that it was over 5 hrs .

My truck needed to get serviced before I went out of town and the Beaty Service Team found a way to work it in on short notice and have the truck ready for the road!!!

The check engine light was on, and we came in for an oil change also on our 2019 Blazer. We left for breakfast and the service was completed before we returned. We received a phone call letting us know the service was completed. Very satisfied with the total experience.

My wife took the Malibu in for an oil change. Robert, who had the late lunch that day, left instructions with one of his associates that my wife would be bring the Malibu in that Monday. She was greeted, by name, and was told that Robert had the late lunch break Monday. The paper work was ready, and the mechanic was ready to do the oil change. Everything went smoothly, as usual.

The staff is always friendly.

Gave me a car to drive because I live 1.5 hours away.

Beaty always gives great service.

Much improvement from the last 3 years. Although wait time to get into the garage was longer than it had ever been (arrived at 8:45 am for 9 am appt but didn’t get into garage until 9:10 am), service was good. Appointment took 3 hours (oil and filter change out and rotate tires) which is still extremely slow. I had a ride to pick me up and take me home so that wasn’t as much an issue this time. Overall an improvement from last appointments

Very prompt service and good value for the money

Friendly and helpful with a routine oil change/tire rotation, I feel better driving my car knowing they checked everything.

It was great. Kept me informed as I was waiting.

Dealing with the service department is one of the worst experiences I have had in my life

I came to get SUV check out, because of the way it felt. No appointment, they took me in and took care of me.

Fast an professional

courteous and on time

Kind courtesy service

Tristan was very professional and seemed like he cared when I brought my car back in.

Although staff on the phone are cordial, Beaty typically seems to be understaffed. The mechanic was supposed to work on my car on Monday morning; I explicitly asked to check the 12V battery of my Volt. After calling several times throughout the week, on Thursday I was told that I needed to change the large battery. I told them that I changed the large battery in the spring and asked if they had looked at the 12V battery. The mechanic checked the 12V battery and I finally got my car on Friday.

Great service as always.

I had 8am appointment and took 2.5 hours for oil change. I wouldn't complain except this not first or worst experience I have had there. Also when looking to buy a new car could not get a salesman to work with me.

I brought my vehicle in for its first oil change since purchasing it from Beaty Chevrolet. Overall, the experience was good, but there was a bit of confusion between dispatch and the service center when I arrived. Despite that mix-up, the service center staff was very friendly and made sure to work me in quickly. I appreciated their customer service and willingness to help get everything taken care of.

Robert did a great job of getting my oil changed in a timely manner!

5-star experience from the sales manager and Corey, the salesman. No high pressure sales tactics. Answered all of my questions. Corey's demeanor was outstanding.

Our salesman Tad was very helpful and easy to work with along with Mr Duffy

GREAT PEOPLE TO WORK WITH. GREAT SERVICE.

Everyone was friendly just like the day i bought my truck from Beaty Chevrolet. Customer service is #1.

Nice